Refund Policy

1. 60-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. Here's how our guarantee works:

What's Covered

• All digital products and guides
• AI prompt card collections
• Digital course materials
• Online access to educational content

Time Frame

You have 60 days from the date of purchase to request a full refund. The 60-day period begins on the date your order is completed and payment is processed.

No Questions Asked

We believe in making the refund process as simple as possible. You don't need to provide a detailed explanation—simply let us know you'd like a refund, and we'll process it promptly.

2. How to Request a Refund

Requesting a refund is easy. Simply contact our customer support team:

What to Include in Your Request

To help us process your refund quickly, please include:

• Your name
• Email address used for the purchase
• Order number (if available)
• Product name

3. Refund Processing Time

Once we receive your refund request:

• Approval: We will confirm your refund request within 1 business day
• Processing: Refunds are processed within 5-7 business days
• Payment Method: Your refund will be issued to the original payment method used for the purchase
• Bank Processing: Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account

We will send you an email confirmation once your refund has been processed.

4. Physical Products (Printed Workbooks)

For physical products, such as our printed workbooks, the following terms apply:

Return Eligibility

• Physical products may be returned within 30 days of delivery
• Items must be in new, unused condition
• Original packaging is preferred but not required

Return Process

1. Contact customer support to initiate a return
2. We will provide you with return shipping instructions
3. Ship the item back to us using a trackable shipping method
4. Once we receive and inspect the item, we will process your refund

Return Shipping Costs

For physical product returns, the customer is responsible for return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Subscription Cancellations

For products with recurring subscription fees (such as our Inner Circle membership):

• You may cancel your subscription at any time
• Cancellations take effect at the end of your current billing period
• You will continue to have access to subscription content until the end of the paid period
• No partial refunds are provided for unused portions of a subscription period
• To cancel, contact customer support or use the cancellation option in your account

6. Order Bumps and Upsells

If you purchased additional products during checkout (order bumps) or after your initial purchase (upsells), each product is covered by our 60-day money-back guarantee independently. You may request a refund for individual products without affecting your other purchases.

7. Exceptions and Special Cases

Damaged or Defective Items

If you receive a damaged or defective physical product, please contact us immediately. We will provide a replacement at no cost to you, including return shipping.

Missing Digital Access

If you have not received your access link or are experiencing technical difficulties accessing your digital products, please contact our support team before requesting a refund. We're happy to help resolve any access issues.

Fraudulent Activity

We reserve the right to refuse refunds in cases of suspected fraud, abuse of our refund policy, or violation of our Terms of Service.

8. Our Commitment to You

At Mayfield Learning, we are committed to providing high-quality educational products and excellent customer service. Our generous refund policy reflects our confidence in the value of our products. We want every customer to feel confident in their purchase and satisfied with their learning experience.

9. Questions About Refunds

If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help:

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. Your purchase is subject to the Refund Policy in effect at the time of purchase.